Return Policy

Effective Date 19/02/2022

Interpretation and Definitions:

• "Company," "We," "Us," or "Our" refers to Diana Ismail Art Studio (003353945-A), the entity providing products or services through the e-commerce website.
• "Website" or "Platform" refers to the https://dianaismailart.works e-commerce website operated by Diana Ismail Art Studio (003353945-A).
• "Policy" refers to this Shipping / Return Policy.

1. Shipping Policy:

1.1 Order Processing:

• Orders are typically processed within 1-5 business days from the date of purchase.

1.2 Shipping Methods:

• We offer various shipping methods, including standard and expedited options. The available options and associated costs are displayed at checkout.

1.3 Shipping Destinations:

• We currently ship to various destinations worldwide. Shipping options and costs are displayed at checkout.

1.4 Shipping Confirmation:

• Once your order is shipped, you will receive a confirmation email with tracking information.

2. Return Policy:

2.1 Eligibility:

• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

2.2 Return Period:

• You have a 7-day return window from the date of delivery to initiate a return.

2.3 Return Process:

• To initiate a return, please contact us at [email protected] to receive instructions. Return shipping costs are the responsibility of the customer.

2.4 Refunds:

• Refunds are subject to discussion between Diana Ismail Art Studio (003353945-A) and the buyer. Please contact us to discuss your specific situation. We aim to find a fair resolution that satisfies both parties.

Note: The refund process may vary depending on the circumstances of each return. We encourage open communication to address individual cases effectively.

3. Contact Information:

If you have any questions or concerns about our Shipping / Return Policy, please contact us at:

• Company Name: Diana Ismail Art Studio (003353945-A)
• Address: I-Sovo I-City Persiaran Multimedia Seksyen 07, 40000 Shah Alam, Selangor, Malaysia
• Email: [email protected]
• Contact Number: +60192226232

4. Changes to the Shipping / Return Policy:

We reserve the right to update or modify this Shipping / Return Policy at any time. Users will be notified of any changes through the e-commerce platform.

By making a purchase on the Diana Ismail Art Studio e-commerce platform, users acknowledge that they have read and understood this Shipping / Return Policy and agree to its terms.

Thank you for choosing Diana Ismail Art Studio.